Frequently asked questions
Everything you need to know about renting and listing on Oley Home.
General
What is Oley Home?+
Oley Home is a platform that connects renters directly with property owners for mid-term and long term rentals, eliminating the need for agents and intermediary fees.
What is considered a mid-term rental?+
Mid-term rentals typically range from one month to twelve months, making them ideal for students, professionals, digital nomads, and people relocating.
How does the platform work?+
Browse available listings, purchase a 30-day access pass, and contact property owners directly to discuss availability, pricing, and rental terms.
Membership & Fees
Why do I have to pay?+
The access fee helps maintain the platform and provides you with 30 days of unlimited access to owner contact details and listings.
How long does my access last?+
Your access pass is valid for 30 days from the date of purchase.
Can I contact multiple owners?+
Yes. During your 30-day access period, you can contact as many property owners as you like.
Do you charge any commission?+
No. We do not charge commissions on successful rentals. Agreements are made directly between renters and owners.
Is the access fee refundable?+
Refunds are available only if a technical issue prevents access.
Listings
Are the listings verified?+
We review listings before they are published to reduce fraudulent or misleading advertisements. However, renters should always perform their own due diligence before signing a lease.
How often are listings updated?+
Property owners can update availability at any time, and inactive listings are regularly removed.
Can owners list properties for free?+
Yes. Property owners can create and publish listings free of charge.
Safety
How can I avoid scams?+
Always communicate through the provided contact information, verify the property before making payments, and never send money without confirming the legitimacy of the rental.
Does the platform handle payments?+
No. Payments and rental agreements are arranged directly between renters and property owners.
Does the platform provide rental contracts?+
Yes. The platform provides a lawyer-approved standard rental agreement template that renters and property owners may use as a starting point for their tenancy.
Owners
Who can list a property?+
Anyone who owns or is authorized to rent out a property may create a listing.
What information should I include in my listing?+
Clear photos, an accurate description, monthly rent, location, amenities, availability dates, and house rules.
How do I edit or remove my listing?+
Simply log into your account and update or remove your listing from your dashboard.
Technical
Do I need an account?+
Yes. Creating an account allows you to save listings and purchase a 30-day access pass.
Can I use the platform on my phone?+
Yes. The platform is fully responsive and works on desktops, tablets, and smartphones.
Who can I contact if I need help?+
Visit our Contact page or email our support team, and we'll be happy to assist.